Frequently Asked Questions

Ordering: How do I order? How do I use the shopping cart? I prefer not to enter my  credit cardonline, can I  still  use the shopping cart? and how? Can I quit in the middle of shopping? What if I do not receive any order confirmation? What other methods may I use to place an order? How can I check my order status Do you have a minimum? How do I cancel my order? Do you take back order? Security: How safe is ordering online? Return policy: What is your return policy? Payment methods: What kind of payment you accept? Do you ship C.O.D.? Shipping: How do you ship? How long does it take to ship an order? When will my order arrive? Miscellaneous: Mailing list How do I contact All Seasons Trading Company How long have you been in business? Do you offer catalogs? Do you add new items often?

1. Order

How

do I order?

• You can order online with the shopping cart, email, phone order or mail in your order. We highly recommend use our shopping cart . It is easy, convenient, secure, and have the priority of shipment.   
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 How

do I use the shopping cart?

• Ordering with the shopping cart  is easy! Simply enter the quantity into the empty box next  to the unit price, click on the "Buy" button to put it into your shopping cart.  You can click on the "View Cart" button to  see the contents of your shopping cart in which contains the items you want. The estimated shipping cost is also provided.  At this point you can make any changes, such as deleting an item or change the quantities.

• Once

• you are ready to checkout, click on the "check out "button. All your purchase information is shown on the "check out" page. Simply enter all of the required information and your order will be processed via our secure system.

• If you've provided a valid email address when you order, you will receive a confirmation email containing your order number within 2 minutes.
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 Iprefer not to enter my  credit card online, can I  still  use the shopping cart? and how?

• Yes, when you finish adding items to the shopping cart, you click on the " check out " button then you have options as following:
  
  1.  Order by Credit Card Online : Need all your credit card information.
  2.  Order by Credit Card using FAX: Need all your credit card information except the number itself.
  3.  Order by Check/Money Order through Postal Mail: Do not need any of you credit card information.
  4.  Order by Credit Card through Postal Mail: Need all your credit card information except the number itself.
  
  If you prefer not to use credit cards online. you MUST print the page as specified after you click the "Submit" button. You need to use such page as a confirmation to complete your purchase by, phoning us, or mailing us the remaining information. 

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Can I quit in the middle of shopping?

• Yes, anytime you prefer.
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 What if I donot receive any order confirmation?

• This means that you use an improper E-Mail address.
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What other methods may I use to place anorder?

• You may place orders via phone, fax, or mail. 
• To Phone your order, call: 650-591-5800 Monday - Friday,  9:30 AM - 5:00 PM PST.
• To Mail your order: All Seasons Trading Company,  90 Glenn Way, #16, San Carlos, CA94070,  USA
• To Email your order: service@allseason.com
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How can I check my order status

• Please click on the "Order Status" button, call us at 1-650-591-5800 or send us an email at service@allseason.com

Do you have a minimum?

• Yes, the minimum order is $10.00. 
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How do I cancel my order?

• You can call or email us to cancel your order.
• If you wish to cancel an order, please do so as soon as possible.  If the order has been shipped, it will be subject to the terms of our Return Policy. 

Do you take back order?

• No, we do not currently accept back orders.
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2. Return policy What is your return policy?

• If you are not satisfied with your order, please return the items in original condition with a copy of  the invoice within 15 DAYS.  Merchandise returned is subject to a 10% restocking charge. (Starting April 23, 2004).
• There are no restocking charge for merchandise returned for exchange.
• Sorry, we cannot accept any returns or exchange after
• 15 days or without an invoice. Please inspect the package as soon as you receive it and make sure that all items meet your expectation.

• Shipping and handling charges are not eligible to be refunded

• Please use  a traceable shipping method (FedEx, UPS or insured mail) to return your order. All Seasons Trading Company is not responsible for return order we do not receive or return order damaged in shipping.
• You don't need to call us for authorization to return an order.
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3. Security How safe is ordering online?

• very safe.

• All Seasons Company offers a safe shopping experience. Our secure server encrypts all of your important information, such as credit card number, address, and name. This encryption process takes all of your personal information and converts it into code that is securely transmitted over the Internet.

• We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to avoid the decoding of that information by anyone other than All Seasons Company. 
• To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. 
• When you access a secure server, the first characters of the site address will change from "http" to "https."
• Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you'll be unable to connect to the server so you won't have to worry about mistakenly placing an order through an unsecured connection. If you can't access the secure server for whatever reasons, please place your order via phone, fax, or mail. 
• To Phone your order call: 650-591-5800 Monday - Friday,  9:30 AM - 5:00 PM PST. 
  To Mail your order: All Seasons Trading Company, 90 Glenn Way, #16, San Carlos, CA94070,  USA
  To Email your order: service@allseason.com
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5. Payment methods What kind of payment you accept?

• US Customers: 
  We accept the following methods of payment:
  1. Credit Card: Visa, Master Card, American Express.
  2. Prepaid Check or Money Order: 
  Order paid by personal check will be held at least 7 days until the check clears.  Orders paid by money order will be shipped when the money order is received.
  Please make checks payable to : 
  All Seasons Trading Company, All Seasons Company, 90 Glenn Way, #16, San Carlos, CA94070
  There will be a $10.00 charge for returned checks.
• International customers (Non-US Customers):  Payment must be made by credit card: Visa, Master Card or American Express, Discover Card, PayPal. 

Do you ship C.O.D.?

• No, we don't.

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6. Shipping

How do you ship?

 

Continental USA Customers:
UPS Ground  (Least expensive.) UPS Next Day Air ( Fast, very expensive.) UPS 2nd Day Air UPS Three Day Select  FedEx ( Fast, very expensive.) US Post Service	We recommend using UPS which has a better tracking system and competitive rates comparing to other couriers.  UPS does not deliver to a P. O. Box mailing address. UPS ground takes 2 to 7 business days. The postal service takes 7 to 10 business days.
Alaska and Hawaii Customers:
UPS Next Day Air (Fast, very expensive.) UPS 2nd Day Air UPS Three Day Select  FedEx (Fast, very expensive.)	US Post Service is recommended if you do not need a rush delivery.  you will receive the shipment in 5 to 7 business days and the fare is 30% less than the others.
International ( Non-USA ) Customers:
UPS Worldwide Express FedEx  US Postal Service	We recommend the US Post Service due to its rates which are 30% to 50% less than others. US Post Service also provides express mail service . Customers pay any import taxes and duty.

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 How long does it take to ship an order?

• Usually, Order are shipped within 2 to 4 business days.

When Will My Order Arrive?

• All US Postal Service delivery  take an additional 2 to 3 business days comparing to UPS.
•  The graph below shows the delivery days for UPS Ground.

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7. Miscellaneous

 Mailing list

• You will be added to our mailing list when you place an order or make an inquiry.   If you prefer not to receive our news letter, please let us know and we will be glad to take you out of our mailing list.
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 How do I contact AllSeason.com

• Phone : 650-591-5800 Monday - Friday,  9:30 AM - 5:00 PM PST. 
  Mailing address: All Seasons Trading Company, 90 Glenn Way, #16, San Carlos, CA94070,  USA
  Email :

service@allseason.com
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How long have you been in business?

•  Since 1983 

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 Do you offer catalogs?

• No, we do not have a catalog. 

Do you add new items often?

• Yes, very often.

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If you did not find the answer to your question on this page, please send e-mail to service@allseason.com and we will respond to you personally.